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1
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Overall Job Purpose
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1.1
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We are looking for enthusiastic fresh graduates with a background in IT to join our team as IT Support Executive as entry level. You will be responsible for providing end-user and desktop support, assisting with day-to-day IT operations, and ensuring smooth IT service delivery within the organization. This is an excellent opportunity to kickstart your career in IT support with structured on-the-job training and career progression opportunities.
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2
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Core Responsibilities
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2.1
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End User Support
- Provide first-level support for hardware, software, and basic networking issues.
- Troubleshoot issues related to Windows OS, Microsoft Office and printing.
- Provides Tier I incident management and support and services using IT helpdesk tool.
- Provides IT training to end users and identify best approach as improvement process.
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2.2
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Desktop Support
- Troubleshoot, Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Perform basic maintenance, software updates, system deployments and hardware upgrade.
- Assist in asset tagging, IT hardware and software inventory tracking.
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2.3
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Key Skills & Attributes:
- Good communication skills in English (spoken and written).
- A team player with a positive working attitude.
- Willingness to learn, take initiative, and grow in a fast-paced environment.
- Customer-focused with a desire to provide excellent service.
- Strong problem-solving and troubleshooting skills.
- Self-motivated, with a high sense of ownership and attention to detail.
- Ability to follow instructions and work under the guidance of the Functional Lead.
- Ability to accept challenges and adapt to handle any situations.
- A highly motivated individual with a strong character and drive for success.
- The individual must have a sense of urgency, resilient, resourceful, and adaptable mindset.
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2.2
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Training & Development:
- You will be fully trained on our internal systems, IT processes, and service desk operations to help you succeed in your role.
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2.3
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Career Growth:
- Career progression opportunities available for high-performing individuals looking to advance within the IT support or infrastructure team.
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2.4
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Qualifications:
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- Diploma/bachelor’s degree in computer science, Information Technology only.
- Fresh graduates are encouraged to apply.
- Minimum CGPA 3.00 or equivalent.
- No prior work experience required.
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